Migrate Cisco Unified CM to Zoom Phone
Vector reads your Unified CM cluster, maps it to Zoom Phone sites, users and call handling, then provisions Zoom Phone one group at a time and checks the result.
What Vector moves
Created on Zoom Phone from what the collector found on Unified CM.
- Users
- Enabled for Zoom Phone with their extension, and a calling plan and direct number where you assign one.
- Sites
- Unified CM locations become Zoom Phone sites.
- Your own carrier's numbers
- Numbers you keep with your carrier are imported for use with your session border controllers.
- Call queues and call pickup
- Hunt pilots become call queues with their members. Pickup groups carry over.
- Auto receptionists
- Built with business hours, the menu and the greeting audio.
- Common area phones and shared lines
- Lobby and break-room phones, shared line groups, and delegation for manager and assistant pairs.
What needs a decision from you
Vector reports these before you schedule a cutover, so they are found by the project team and not by a user.
- Call park
- Call park is set up in the Zoom administration portal. Vector lists each park number with the steps.
- Email domain
- Your email domain must be verified with Zoom before users can be created.
- Desk phones
- Vector reports each phone and its owner. Check each model against Zoom's supported list and plan replacements.
- Lines shared between named users
- Vector produces the list of changes to make for each one.
How Vector connects
- To the source
- An on-site collector reads Cisco Unified CM and its voicemail system and produces a signed inventory. The collector only reads. Your Unified CM credentials stay on the collector and are not sent to Vector.
- To Zoom Phone
- You create a server-to-server app in your own Zoom account and give Vector its credentials for the project. Vector works through the Zoom Phone administration interfaces with the permissions you grant that app.
The steps, in order
After each group, Vector reads the result back from Zoom Phone and compares it with the plan. You can run the whole plan as a rehearsal that writes nothing.
A group can be removed in reverse order, and the removal is recorded with the original change.
- 1Discover
- 2Sites
- 3Numbers
- 4Groups
- 5Users and common areas
- 6Devices
- 7Features
- 8Verify